Refund & Cancellation Policy

This policy explains how cancellations and refunds work for services provided by Rodega Studios ("Rodega", "we", "us") — including once-off project work such as web design and software development, and recurring services such as hosting, maintenance, and retainers.

Where a client's individual proposal, quotation, or written agreement deals with cancellation or refunds differently, that agreement takes precedence. Questions about this policy can be sent to info@rodega.com.

Recurring services (such as hosting, maintenance plans, and retainers) may be cancelled by giving us one calendar month's written notice.

• How to cancel. Send your cancellation request by email to info@rodega.com from the email address associated with your account. We will confirm receipt in writing — a cancellation is only effective once we have confirmed it.
• Notice period. Notice runs to the end of the calendar month following the month in which we receive it. The service continues, and normal fees remain payable, until the end of the notice period.
• What does not count as cancellation. Failing to pay an invoice, not responding to our emails, or simply stopping use of a service is not a cancellation request and does not end your billing. Only a written request, confirmed by us, cancels a service.
• Outstanding amounts. All unpaid amounts on the account become due and payable when the service ends.

If an invoice for a recurring service is not paid on time:

• we will notify you of the overdue amount and give you seven (7) days to settle it;
• if the amount remains unpaid after that period, the affected services (including hosting) may be suspended until the account is brought up to date;
• suspension does not cancel the service or waive amounts owed — fees may continue to accrue while the account is in arrears; and
• if an account remains unpaid for an extended period (30 days or more after suspension), we may terminate the service entirely, in which case section 4 applies.

When a hosting or recurring service ends and the account has been settled in full, we will, on written request within 30 days of the end date, provide an export of the client's own website content and data.

• Ownership of source code, designs, and other project deliverables is governed by the client's individual agreement. A reasonable handover or migration fee may apply for packaging files, migration assistance, or transfers to another provider.
• Rodega proprietary tools. Any proprietary Rodega tools, components, or systems built into a website are licensed to the client only for as long as we host or maintain the site. When the service ends, that license ends, and those components are excluded from the handover unless a separate licence is agreed in writing. The site is handed over as-is, and it is the client's responsibility to replace any excluded components.
• Third-party services. Licences, subscriptions, and services held in Rodega's name (such as plugins, APIs, and other paid integrations) do not transfer on handover. The client must obtain their own licences and take over any payments required to keep such functionality working. We will identify these dependencies on request.
• Once a handover is complete — or once the 30-day window has passed without a request — we may permanently delete the site, its data, and associated backups from our infrastructure.
• After handover, we are no longer responsible for the website's hosting, operation, security, uptime, or appearance. Any changes made to it after it leaves our infrastructure are not our work and not our responsibility.
• Attribution. After handover, the client may not represent that the website is hosted, maintained, or supported by Rodega. We may require the removal of Rodega branding, attribution, or credits (such as a "Built by Rodega" notice) from any site no longer hosted or maintained by us.

Because our services consist of custom professional work, refunds are limited to the specific situations below.

• Project work (web and software development). Deposits and payments for work already performed are non-refundable. If a project is cancelled before completion, the client remains liable for all work completed up to the cancellation date, and any amounts paid beyond that may be refunded or credited.
• Recurring services. Fees for a billing period that has started are not refundable. If a payment is collected after a service was validly cancelled — or a duplicate or incorrect charge occurs — we will refund the incorrect amount in full.
• Non-delivery. If we fail to deliver a paid service entirely and cannot remedy the failure within a reasonable time, we will refund the amount paid for the undelivered portion on a pro-rata basis.

Approved refunds are processed within ten (10) business days to the original payment method.

Email info@rodega.com within 30 days of the charge, with the invoice or payment reference and a short description of the issue. We will acknowledge the request and respond with an outcome within five (5) business days.

Nothing in this policy limits any rights you may have under the Consumer Protection Act 68 of 2008 or other applicable South African law, including rights relating to the cancellation of fixed-term agreements. Where such rights apply, they take precedence over this policy.

We may update this policy from time to time. The date at the top shows when it was last revised, and the current version will always be available on this page.